Cookies

Cookie Policy

This section is about what cookies are, how we use them and how you can manage them.

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back. If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org

How we use cookies

We use cookies to do a number of things. For example, remember your preferences, recording what you have put in your shopping basket, counting the number of people looking at a website. We keep track of what you've bought from us, what you've done on the site and to make online advertising more relevant to you.

Cookies themselves don't hold personal information. They only have a unique alphanumeric identifier that sits on your browser. And in many cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log-in or choose to register for a service.

We've put our cookies into the following categories, to make it easier for you to understand why we need them:

Strictly necessary – these are used to help make our website work efficiently

Performance – these are used to analyse the way our website works and how we can improve it

Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket

Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website. We can also use cookies to identify the parts of the website that you are interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

Sometimes other Smile Network Group companies will add a cookie to show you adverts and pages which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the ‘Third-party cookies’ section.

In addition to the cookies we use on our websites, we also use cookies and similar technologies in some emails and push notifications. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

We sometimes use persistent cookies as well as “session-based” cookies. A 'session-based' cookie is allocated only for the duration of your visit to our website and automatically expires when you close down your browser. A 'persistent' cookie will remain for a period of time set for that cookie.

Cookies and you

To make a purchase online or sign up to SMILE, you must have cookies enabled on your internet browser. Some of the more popular browsers are:

Internet Explorer

Firefox

Safari

Google Chrome

If you choose not to enable cookies, you’ll still be able to browse our website, but it will restrict some of the functionality of our website or what you can do.

First Party Cookies

Third Party Cookies

Third party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page.

We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.

Affiliates of the Smile Network Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Smile Network Group companies that may be of interest to you.

First Party Cookies	Description
utag_main	Code management platform that contains logic on what 3rd party code is required by the website. The cookie stores no customer data and doesn't directly change the customer experience. For more information see https://tealium.com/cookie-policy/
s_pers mbox s_sess	We use Adobe's analytics and on-site personalisation services to measure the use and performance of our website. This may include information such as how you reached one of our web pages, your IP address, and how you interact with our content. For more information please see https://www.adobe.com/gr_en/privacy/cookies.html
kampyleUserSession kampyle_userid kampyleUserSessionsCount kampyleSessionPageCounter	Customer survey tool. For more information please see https://www.medallia.com/privacy-policy/
lpTestCookiennnnnnnn LPSID-nnnnnnnn LPVID	Used to enable web chat, allowing you to contact customer services. For more information please see http://www.liveperson.com/policies/privacy

Third Party Cookies	Description
datr fr	Used to enable web chat, allowing you to contact customer services. For more information please see http://www.liveperson.com/policies/privacy
cid uid	For more information please see https://site.adform.com/privacy-policy-opt-out/ For more information about opting out, please see https://site.adform.com/privacy-policy-opt-out/
APISID SSID SAPISID HSID SIDS	See this link for more information https://support.google.com/analytics/answer/6004245 This is the link to the Google Opt-Out tool: https://tools.google.com/dlpage/gaoptout/
Demdex DST dextp	For more information please see https://www.adobe.com/privacy/opt-out.html#5 For more information about opting out: https://www.adobe.com/uk/privacy/opt-out.html
id	You can control the ads that you see on Google and find out more about how the ads are selected for you by visiting http://www.google.com/settings/ads Alternatively, you can also manage and opt-out of Google DoubleClick and other third party cookies by visiting http://www.youronlinechoices.com/uk/your-ad-choices

Controlling your cookies

You can control cookies in your browser to enable or disable them. If you wish to restrict or block the cookies which are set by any website – including a Smile website – you should do this through the web browser settings for each web browser you use, on each device you use to access the internet.

Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at allaboutcookies.org Under the heading “Cookies and you” we’ve provided a few links also for some of the more popular browsers but check your particular browser and device, for correct and up-to-date information.

Some services, for example your Smile online account, may not function or have more limited functionality if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them "trusted websites" in your web browser.

The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.

If you do not wish to accept cookies from one of our emails, you can close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails. Sometimes, depending on your email or browser settings, cookies in an email may be automatically accepted (e.g. when you've added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.