What to do if your SIM card gets lost or stolen

If your SIM has been lost or stolen, then don’t worry, we’ve got your back. We know that stuff happens from time to time, so let’s get you back up and running asap.

Ordering a replacement SIM will block your lost SIM straight away.

When your SIM has been blocked, this essentially freezes your service with us temporarily for your security.

Got your replacement SIM?

Next you need to activate your new SIM to be able to use Smile.

Just pop your SIM into a device, log into your Smile account and follow the on-screen instructions.

SIM cards should be activated immediately, but it could take a while longer, so please leave your new SIM in a powered device for 2 hours during activation. 

You might also have to restart your device. Don’t worry though, we’ll send you a text when you’re all good to go. 

Got an issue you need help with?

Web chat is available 9am-7pm, 7 days a week. 

If you need help outside of these times, you can still submit your question via web chat and leave your email address. We’ll reply as soon as possible.