Text-to-switch: Everything you need to know

Up until now, switching your mobile network has been a bit of a pain. It involves phoning the network, who will then try and persuade you to stay, which often makes the process slower and more painful. But that’s about to change.

But as of 1st July, you can now switch networks just by sending a text message.

It’s free, quick and easy. And, crucially, it means you’re in control of the whole process, not the networks. Which means you can switch to a new deal without having to phone someone up.

Here’s everything you need to know about text to switch, including how to do it.

What is Text to Switch?

It’s a major change in how British mobile phone users switch their network provider. Soon you’ll be able to switch network just by sending a free text message, which is considerably simpler than the current system.

That means you won’t have to speak to your current mobile network at all in order to switch. Just tell them you’re off via text message and they’ll have to provide you with all the info you need to be on your way.

How do you Text to Switch?

It’s wonderfully simple. When you want to switch network, you just contact your current provider to request the relevant code. You can do this by text message, online or by calling them.

You don’t have to tell your network that you’re leaving or explain your reasons why. Better still, all mobile networks have to use the same short codes, so no matter which provider you're with, you just need the following numbers:

Do you want to switch and keep your mobile number?

Text PAC to 65075 to get your code.

Your provider should send you a text containing your PAC pretty much straight away. This message will also include any important information about any early contract termination charges, outstanding handset costs or pay-as-you-go credit balances.

All you need to do then is give the PAC to your new provider and they will arrange for the switch to be completed within one working day. You don’t need to do anything else.

Do you want to switch and get a new mobile number?

Text STAC to 75075 to get your code.

Again, it's a really simple process. Once you've sent the text, you'll receive your STAC from your provider, along with any other relevant information about your final bill. All you need to do then is give the code to your new provider and they'll handle the rest.

Do you just want to find out more information?

Text INFO to 85075 to find this out.

If you’re not sure whether you’re still in contract with your provider and if you would have to pay charges to end your contract early, you can find this out without requesting a switching code.

How long does Text to Switch take?

Once you've texted to request your PAC or STAC, you should get a reply instantly. Businesses will receive a response within two working days.

Because the reply is so quick, you could send it while you’re in-store looking for a new handset or while on the phone to a potential new network provider.

Do I have to use my PAC code straight away?

Don’t worry, you don’t have to use this PAC code or cancellation code as soon as you receive it. In fact, you don’t have to use it at all, so don’t feel pressured into signing a new deal.

Each code is valid for 30 days. When you sign up to a new network, you just pass the code onto them and they make all the necessary arrangements. You don’t need to do anything else.